Solved Problem setting up Twillio forwarding

[cam]

Hi

I have set up Twilio and 3cx and want to forward all external calls to an extension to an external number for a voice answering service.

I have set this up before but it no longer works.

I get this error the caller ID it states is the phone number of the mobile I am usiing to test the call forwarding.

The caller-ID +44xxxxxxxxx is unverified. SIP Trunking terminating calls to PSTN must use a valid Caller ID in the From Field. A Valid Caller ID is either a DID you have purchased from Twilio or a verified Caller ID

I have gone through the set up and everything look OK

Any ideas please?

 

[YiannisH_3CX]

Hi @cam

In our test accounts this works with the included template so I am not sure why it does not work for you. We also had this issue with a different customer and the temporary solution was to not forward the calls using the originator caller ID of the original caller.

Did you enable something recently in the Twilio customer portal? STIR?SHAKEN perhaps or made any other changes that might affect this?

 

[cam]

Hi, I have not changed anything in Twilio
How would I forward calls without the caller ID?

 

[YiannisH_3CX]

Have a look at this reply from a different post. It should apply for you too.

 

[cam]

Hi, that has fixed my issue as well, shame it doesnt send the correct number.

 

[YiannisH_3CX]

Hi, that has fixed my issue as well, shame it doesnt send the correct number.

Glad that worked for you. We will need to investigate internally why it works in our accounts but not on yours and we will make any necessary updates