Problem with call handling

[Eggz]

My employer began using 3CX several months ago, and it has worked flawlessly until today. I don't use it as my default phone app (nor, do I want to). The app handles calls that come in to my DID number through work. I use a different app for all personal calls. Today, I received a call through 3CX, and a few seconds after answering, the same call was attempting to come through my default phone app. This has NEVER happened before. What is the fix?

 

[Vali_3CX]

@Eggz
I'm assuming you configured your extension with "Also ring my mobile" option enabled. Therefore, if you have the 3CX client installed on the same mobile device as the mobile number you specified, then your device will ring twice, one via SIP, one via carrier.

 

[Eggz]

Thanks, Vail. The number set to forward via 3CX is completely different from my mobile number. I received a second call later in the day to 3CX and it did NOT also ring my mobile number (so, now I'm even more confused lol). I will still look for that "Also ring my mobile setting", though I'm sure it isn't checked. Again, thanks for the reply. It's something to go on.

 

[JohnS_3CX]

Hi Eggz,

If you received the second call on your SIM card line and it came from the PBX, you should find a log in the outgoing calls indicating that the system rang your mobile number.