Problem with download app update

[Tinone71]

Hi all, i've problem to download app update when I try it runs idle and then returns to repropose the 2 updates.
thanks to help.

 

[mkrecek]

I have the same problem - the Mac client won't update on the 3CX Management Console's update section.
As this is a critical security update, I'd urge 3CX to solve this issue ASAP. Otherwise the systems are still running with hacked version and wrong certificate.

 

[sysadminmz]

Had the same problem. Worked with 3CX but the issue was not isolated and no root cause was identified. Workaround was to reinstall the entire system and restore with the latest backup. Unsure though if this fixed the problem as unable to test because the new installer comes with the latest client version.

 

[MariusG]

Same Problem for me with Version:

3CX Version 18, Update 8 RC, Build 18.0.8.906 July 2023 +​

3CX Version 18, Update 7 & 8 - Updates, iOS Certificates, July 2023​

Installed Mac version -> 18.10.461
Server version -> 18.13.940


Is there a solution for this?

 

[JohanFer]

I get the same problem, just updated to update 8 on windows server 2016 machine.
The MAC and Windows desktop app does not download.

 

[rayfield]

Same problem here with one system, running latest Build (Version 18, Build 939).

Any solutions to this, other than reinstalling the system?

 

[SweetAction]

Supported solutions? I can't answer.

But technically it's a couple of files/folders on the box and a couple of parameters in 3CX. So if you have a working PBX you can copy the files over (make sure to match permissions. owners, etc) and update the parameters.

We too ran into several PBXs with similar issues.

 

[rayfield]

Same problem here, but with just one system out of 100+. I've been able to update 3CX all the way to v18 Update 9 Build 20, but the Mac and and Windows Desktop apps will not update. I hate to have to do a reinstall of the entire system, but there's obviously a problem with this installation so maybe a full reinstall would be best.

Any other ideas?

 

[JohanFer]

Same problem here, but with just one system out of 100+. I've been able to update 3CX all the way to v18 Update 9 Build 20, but the Mac and and Windows Desktop apps will not update. I hate to have to do a reinstall of the entire system, but there's obviously a problem with this installation so maybe a full reinstall would be best.

Any other ideas?

For me switching on auto update fixed it. The next day the new app was available.