Problem with DTMF

[Arkasha18]

Good afternoon.
We have some problems with DTMF. We have FXO voip router D-link DVG-6004S with connected analog phone line. 3CX doesn't get DTMF-signals from router.
Couldn't you suggest must it work or there is no support of it in your programm?
All installations about DTMF what I've found are:

Dial Wait Timeout [1 - 60 s]
Inter Digits Timeout [1 - 60 s]
Minimum DTMF ON Length [40 - 500 ms]
Minimum DTMF OFF Length [40 - 500 ms]
DTMF Detection Sensitivity (less)1 2 3 4 5 (more)
Enable Out-of-Band DTMF 0-1
Enable Hook Flash Event 0-1
RFC 2833 Payload Type 101 or SIP Info

 

[Mori]

Hi.

Take a look at this
http://www.3cx.com/forums/categories-1/3cx-product-and-company-announcements-and-hotfixes-2/dtmf-recognition-with-3cx-phone-system-1296/

 

[Arkasha18]

Thanks, my problem was in the codec

 

[Mori]

Your welcome.
Nice to be of assistance 8)

 

[Victor]

Help DVG-6004S

Hello Friend as I can do to disable answering the DVG-6004S and to answer the 3CX and call an annex. Thanks for the help

 

[Mori]

Hi.

Not quite shure what you mean here.
Can you be more specific?

 

[Victor]

Help DVG-6004S

Hello
The DVG-6004S this answering the incoming call and not 3CX, I disable the answering equipment DVG-6004S and to answer the central 3CX calls you could help me.
Thank you
Victor

 

[Mori]

uh.. You got me there.
Im not familiar with the DVG-6004S, so we better leave this arena for someone who does.
Sorry. :wink:

 

[5qg4]

Victor,

Enable the hotline feature at your DVG-6004S. Then define the hotline number to FXO ports . DVG6002S will divert the calls to the assigned hotline number.