Problem with patton SN4112/JO/EUI and patton SN4120/1BIS2V

[Andrea@75]

I generated the templates with 3cx. imported on the pattons but the calls do not go in and out, the sip trunks are green.

when I call on 4112 the call comes in but nothing rings.

when I call on 4120 nothing rings and the call does not enter.

outgoing gives me internal server error

the firmware of pattons and phones are up to date

 

[Andrea@75]

This is the log

 

[NickD_3CX]

Hi!

The only thing that I can tell from your screenshots and particularly this one is that when you attempt an Outbound Call, 3CX seems to send it to the Patton device but the Patton device is responding with a 503 Service Unavailable error:


Also this log line implies that you might have unchecked the option "Allow inbound calls" in the FXO gateway settings in the "Options" tab:


Other than this, I can't tell much other for the problem.

Maybe you could try Factory Resetting them, deleting them from the Management Console, then recreate them from the beginning in case you missed something.

Also, you could contact Patton support to help you understand why the call is being rejected.