Good afternoon 3cx members - I wonder if you can tell me what i am doing wrong running a specific report:
I am trying to run a report to obtain call data for a number. I run this under the basic 'call reports' option, choose my date range, type of file and then select 'From > Any' - 'To - <number>
I add my number i want to report on and try to pull the report. it appears to work and shows me 1 or 2 calls - yet the team upstairs say the number comes through regularly?
I doubted that as the data to me is the evidence but thought i would investigate a bit further....................
Looking at the data from another weekly report run called 'unanswered calls', I can see in the data lots of evidence that the number under caller-id is being called - It picks up the inbound route name which matches the one single direct dial. Its shows the caller-id name and then the external number coming in from it (Example - <inbound route name> <callers number>). Last week it was called around 10 times. Searching that report for the number linked to the inbound route name doesn't find anything which is possibly my issue.
I don't understand why the call report aimed at the number doesn't record any of the details picked up by the unanswered calls report
I can't see a report that can use caller-id which would probably give me what i am looking for
Can anyone suggest why my call report for the number fails to show any of the data that the unanswered report pulls? Is there a report i can use that i could replace number for caller-id to see if this worked instead
I am trying to run a report to obtain call data for a number. I run this under the basic 'call reports' option, choose my date range, type of file and then select 'From > Any' - 'To - <number>
I add my number i want to report on and try to pull the report. it appears to work and shows me 1 or 2 calls - yet the team upstairs say the number comes through regularly?
I doubted that as the data to me is the evidence but thought i would investigate a bit further....................
Looking at the data from another weekly report run called 'unanswered calls', I can see in the data lots of evidence that the number under caller-id is being called - It picks up the inbound route name which matches the one single direct dial. Its shows the caller-id name and then the external number coming in from it (Example - <inbound route name> <callers number>). Last week it was called around 10 times. Searching that report for the number linked to the inbound route name doesn't find anything which is possibly my issue.
I don't understand why the call report aimed at the number doesn't record any of the details picked up by the unanswered calls report
I can't see a report that can use caller-id which would probably give me what i am looking for
Can anyone suggest why my call report for the number fails to show any of the data that the unanswered report pulls? Is there a report i can use that i could replace number for caller-id to see if this worked instead
