- Joined
- Aug 2, 2019
- Messages
- 67
- Reaction score
- 9
Hello!
I usually use Fanvil's X1 model on my customers. However, in this specific case the client had no physical structure for the PC and the phone, so he needed to use the same network. In order not to drop to 10/100, he opted to buy the X1SG device.
All provisioning was done as I always did for X1. Virtually everything is working perfectly, except for call pickup.
When the user tries to pick up the call, the device hangs and only works again if the device is restarted. I tried everything and was unsuccessful. The customer also has an X3S and he is able to capture calls through this device normally.
I took an X1 to test and it also works normally. Through the mobile app it also captures and on the webclient it also works.
Only in X1SG the problem happens
Does anyone know what may be causing this and how to solve it?
Sorry, but I don't speak English fluently, I hope you understand.
I usually use Fanvil's X1 model on my customers. However, in this specific case the client had no physical structure for the PC and the phone, so he needed to use the same network. In order not to drop to 10/100, he opted to buy the X1SG device.
All provisioning was done as I always did for X1. Virtually everything is working perfectly, except for call pickup.
When the user tries to pick up the call, the device hangs and only works again if the device is restarted. I tried everything and was unsuccessful. The customer also has an X3S and he is able to capture calls through this device normally.
I took an X1 to test and it also works normally. Through the mobile app it also captures and on the webclient it also works.
Only in X1SG the problem happens
Does anyone know what may be causing this and how to solve it?
Sorry, but I don't speak English fluently, I hope you understand.
