Problems Transferring Calls in Windows App

[Lee Hubble]

Hi, so we've been having a problem where when we do an attended transfer, the person on the other end will pick up but the transfer button in the application will be greyed out. Sometimes you are then able to hang up and retrieve the call with the person that called in and sometimes you aren't and it will just hang up. We were having this problem with v15.5 so I upgraded to V16 but we are still having the same problem. Everyone is using the Windows client. Everything else seems to be working fine, it's just transfers. Any help would be much appreciated.

 

[VasilisV_3CX]

Hi @Lee Hubble,

Is the 3CX Windows Client itself up to date? You can check the version by clicking Settings (the two cogs) >> Advanced Settings >> About.

 

[Lee Hubble]

Hi @Lee Hubble,

Is the 3CX Windows Client itself up to date? You can check the version by clicking Settings (the two cogs) >> Advanced Settings >> About.

We were forced to update the client when the server was updated. We are all currently on version 16.3.0.220.

 

[VasilisV_3CX]

To clarify, are both of the transfer buttons greyed when connecting using the attended transfer? Is the blind transfer button greyed out when you receive any calls? Could you send a screenshot of the greyed out buttons?

 

[Lee Hubble]

The problem is intermittent so I'll try and get a screenshot but yes, both buttons are greyed out when using attended transfer.