Problems with 2 running Windows Clients?

[M4rtin]

Hallo,
are there problems known if 2 3cx windows clients are running on different machines?
The problem I have is that the user works in a websession and cannot make a call via websession - no matter which client he selects - and he doesn't see in the websession that he is doing a call via the client. I've already reinstalled 3cx client on one machine and startet 3cx in another edge webbrowser. Didn't help...

 

[VasilisV_3CX]

Hi @M4rtin,

When you say websession, do you mean Web Client?

So you 2 Windows Clients running with 2 different accounts?

What is the desired result here?

 

[M4rtin]

Yes I meant the Web client and I run 2 windows Clients on two machines but with the same 3CX ID

Making calls on one of the windows clients works, but I want to "remote control" the windows client via a web client that runs in a remote desktop session.

Half an hour ago I didn't see an incoming call in the websession, now I see it, but when I accept the call I can't hear the person and the person doesn't hear me (no matter which 3CX client I select).

 

[VasilisV_3CX]

Hi @M4rtin,

To clarify, you mean that you selected both 3CX Client for Windows one by one, made a call and you found you have no audio over both?

I'd suggest selecting the 2nd option (the first 3CX Client for Windows) and placing a test call to that extension. Answer it via the Web Client and check which Windows Client has the call. Repeat and ensure the other side gets the call on the Windows Client. Does it still give you audio issues?

Regarding the fact that both clients are selected in the image you've posted above, this is a presentation issue and will be resolved in the V18 beta release.

 

[Fela123]

There are no problems I face while accessing 2 windows clients remotely using tools like logmein, R-HUB remote support servers, Teamviewer etc.

 

[ChrisC_3CX]

@Fela123

Are you facing the same issue as @M4rtin ?

If yes, can you confirm if, you can control the 3CX Windows App (answer calls, etc) from the 3CX Webclient(in RDP) but do not have audio during the call via the 3CX Windows App?