Problems with #-key

[BtechnicsMatthias]

When I have to press the # -key in a selection menu, my telephone line does the transfer command. How can I turn this off? Anyone have an idea?

 

[edossantos]

Can you provide more details on where this is happening? Are you using a standard Digital Receptionist? A CFD application? How did you configure your DR or CFD app?

 

[BtechnicsMatthias]

I use the standard digital receptionist.

This happens if, for example, I call a number and have to enter a certain code followed by a #.

For example, to open a door via my IP video station I have to enter the code # 5 # and that also takes place a transfer

 

[edossantos]

So your phone is transfering the call? I don't see how this is related to 3CX... Looks like a phone configuration issue. Have you contacted your phone's manufacturer support?