Solved Problems with the 3CX Backup on a "Local Disk" Location

[BryanN]

Hi, good day,

We are getting this email constantly, our license is hosted by 3CX and the Backup location is "Local disk" as I said before:

Your 3CX backup failed due to the following reason(s):
System.IO.FileNotFoundException: Could not find file '/Recordings/3CXScheduledBackups/3CXScheduledBackup.zip.tmp'.
File name: '/Recordings/3CXScheduledBackups/3CXScheduledBackup.zip.tmp'
at System.IO.File.Move(String sourceFileName, String destFileName, Boolean overwrite)
at _3cxFilesystemImplementations.Local.LocalFilesystem.Move(String filename1, String filename2)
at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)

Which could be the source of the problem?

Thanks in advance.

 

[NikosT_3CX]

@BryanN since this PBX is hosted Backups from the admin 's point of view and to be safe 100% it is highly recommended to proceed with the following :

https://www.3cx.com/blog/docs/hosted-pbx-faq/

What about Offsite Backups?

You should archive your recordings in a remote location and perform your own backups using the “Backup & Restore” tool in the management console. Since this is your personal data, it’s important that you should maintain control of it at all times. For both backups and recording files we would recommend using a location such as Google storage, SFTP or FTP for complete protection.
Reference :

https://www.3cx.com/docs/google-cloud-storage/
https://www.3cx.com/docs/ftp-server-pbx-backups-windows/

For the issue you are facing now, please PM me with the license key that has the issue to check the machine.