Product Cannot be activated because the license key is of a previous version

[Selvan-Prosys]

During troubleshooting the customer system issue, we have restored the 3cx v18 backup on 3cx v20 lab system and 3cx license automatically upgraded v20 without any message. Customer existing system is running on v18 and license activated during implementation, but currently license page shows " Product Cannot be activated because the license key is of a previous version. Upgrade license key or purchase maintenance from https://customer.3cx.com/orderform/default.aspx" because of the license version is v20. This error will affect the current 3cx v18 production system? please advise.

Thanks in advance.

 

[bitn2]

Why you restored the backup to v20? At this moment, this is a v20 licence and no v18 anymore. You need to contact support to help you out.

 

[Selvan-Prosys]

Why you restored the backup to v20? At this moment, this is a v20 licence and no v18 anymore. You need to contact support to help you out.

Thanks for the response. During the troubleshooting session with customer, system restored to the lab system v20 unknowingly. But 3cx system didnt prompt or notify during the restore process about the license upgrade.

Currently customer system is working fine with v18, but license page shows "Product Cannot be activated because the license key is of a previous version. Upgrade license key or purchase maintenance from https://customer.3cx.com/orderform/default.aspx" . Customer may plan to upgrade by end of this year. This error will affect the current 3cx v18 production system or it will work technically till the license expiry date? please advise.

 

[bitn2]

This can broke your system any time! You need to contact support to get this resolved for your customer.

 

[Guillaume Bourgeois]

Thanks for the response. During the troubleshooting session with customer, system restored to the lab system v20 unknowingly. But 3cx system didnt prompt or notify during the restore process about the license upgrade.

Currently customer system is working fine with v18, but license page shows "Product Cannot be activated because the license key is of a previous version. Upgrade license key or purchase maintenance from https://customer.3cx.com/orderform/default.aspx" . Customer may plan to upgrade by end of this year. This error will affect the current 3cx v18 production system or it will work technically till the license expiry date? please advise.

3CX has been advising for several months to upgrade to version 20.

The update must be done now! Not by the end of the year, it needs to be done immediately! Please note that from October 15th, support for version 18 will be FULLY chargeable. It will no longer be possible to seek help for version 18 via the forum. Why wait until the end of the year? You are already behind, proceed with the update!

What are you waiting for?

 

[Selvan-Prosys]

Client is telling they will go for the upgrade in october only. In the meantime i am worried if the V18 instance will stop working. Currently it is working fine withour any issues. Does anyone has similar experience runnig the system with V18 but the license got upgraded to V20? How ling will it work without any issues?

I understand for the Hosted 3cx all client needs to be upgraded to V20 immly. Is it the same for Onprem setup? Any link to show to client that onprem instance needs to be upgraded withing this time frame?

 

[bitn2]

How ling will it work without any issues?

Anything between 1 minute and forever... Depends on when it will try to ask the activation server. If the licence isnt active, all your pro or enterprise features are deacitivated.

 

[bitn2]

I understand for the Hosted 3cx all client needs to be upgraded to V20 immly. Is it the same for Onprem setup? Any link to show to client that onprem instance needs to be upgraded withing this time frame?

Its the same, no support anymore from this date on. so you are on your own or you can pay a lot of money. Also no support here anymore.

 

[Selvan-Prosys]

Anything between 1 minute and forever... Depends on when it will try to ask the activation server. If the licence isnt active, all your pro or enterprise features are deacitivated.

Any option to stop the server to ask for activation server? We are using V18 enterprise on Windows, we didnt have V20 windows edrition for long , that is the reason we went on with V18 installation. the time given is not sufficient like the linux version

 

[bitn2]

No, no option. The Windows Version is online since june i think, why it is not enough time? Also you can switch to linux very easy.

 

[Selvan-Prosys]

We implemented this in May this year and very next month client was not ready for the upgrade. We too wanted to wait for the stable build. Thats is the reason, the client says they need to get multiple approvals before approving the upgrade and we are trying our best to expedite. Thanks for your advices.

 

[bitn2]

We too wanted to wait for the stable build.

U2 is already stable. This customer sounds a litte complicated. But anyway, you can switch to linux as well with less licencecost and easier maintenance.

 

[Selvan-Prosys]

Thanks again. Well noted your points. We will convince the client with the upgrade with some supporting documents. I am seaching through 3cx for some good link to convince the client for a immedieate upgrade. Hope i will get couple of convincing blog/links.

Do you think when we upgrade from V18 to V20 will there be any changes or reconfiguration required on user side. We have integrated with Teams for calls with 3cx and most users are using teams as their softphone for communications and some basic users are using Yealink SIP phones for teams.

 

[Guillaume Bourgeois]

https://www.3cx.com/blog/releases/v18-update9a/

 

[Guillaume Bourgeois]

https://www.3cx.com/blog/news/v18-support/

 

[Selvan-Prosys]

Thanks. I too received the same. It is mentioned as hosted 3cx. Not mentioned about the Onprem

 

[SteveITS]

Thanks. I too received the same. It is mentioned as hosted 3cx. Not mentioned about the Onprem

The "after 15 October" paragraph and everything below that is for any v18 server.

 

[Selvan-Prosys]

well noted brother. Thank you.