Solved Production System Stuck in Beta

[Bentendo]

Hi all,

We’re running a 3CX-hosted instance, on behalf of a client, that is currently on:

Version 20.0 Update 6 (Build 721 Beta)

We’ve noticed:
• The system appears to have auto-updated to a Beta build
• The “Automatically Update 3CX” option is greyed out
• There is no visible option to change the update channel or opt out of pre-release builds

We want to ensure that this system only receives stable (GA) updates, as it’s being used in a production environment.

Does anyone know:
• Whether hosted instances can be removed from the Beta/Preview track?
• How to ensure we’re only getting stable updates moving forward?

Any guidance or shared experience would be greatly appreciated.

Thanks in advance.

 

[TheodorosG_3CX]

Is this a Trial license key installation on 3CX Hosted?

 

[Bentendo]

Thanks for the prompt response Theodoros,

No - it is not a trial licence. Without providing specific licence details, I can tell you it is an annually renewed Enterprise licence with 32 channels.

 

[TheodorosG_3CX]

Can you please also check on the audit log on whether the updates were performed from a user?
Also note that the Automatic Updates on 3CX Hosted cannot be disabled as the updates to stable versions are managed from our side.

 

[Bentendo]

Thanks again,

A brief background. Last week, it was identified that the client was running an old Alpha version. They thought that by updating the system manually, this would get it to the most recent stable release. That isnt the case (although they are now running the latest pre-release! )

I've had a look through the event logs and cannot see any reference to a user initiated change to being on the beta upgrade path.

 

[TheodorosG_3CX]

So it is confirmed that the updates were performed from the user. Currently you are on the latest Release Candidate 3 as the stable version is not yet released.
• https://www.3cx.com/blog/change-log/phone-system-change-log-v20/

 

[Bentendo]

HI Theo,

Whilst they did manually perform these updates last week, that's not to say they initiated the initial update to the pre-release versions. That's not been ascertained from the logs.

Is there a way to roll-back to the last stable release?

 

[TheodorosG_3CX]

As i can see all updates were performed the same day and i can ensure that we will not update your PBX to an Alpha version from our side.
At the moment this cannot be downgraded and you can wait for the final release.
If there is any issue with the system you may also create a support ticket to check this further.

 

[Bentendo]

Thanks Theo,

Just to clarify, when the next stable release is published and installed, it will not keep installing pre-release versions, and the client will stay on the stable release (unless someone manually triggers a beta install)?

 

[TheodorosG_3CX]

Yes it will stay to the stable unless this is an NFR or Trial key.

 

[Bentendo]

Brilliant - thank you so much for your assistance.