Profile user

[luc.jubeau]

Hi,

Which profile a user should be to have statistics and record of his queues ?

What do we have to setup for this ?

Thanks for your answers,

Luc

 

[TheodorosG_3CX]

You may check extension roles guideline here for further information.

 

[luc.jubeau]

Thanks

i've checked roles guideline. i've given group owner role to my user.

However, when i've opened my webclient. i've no queues while my user is in two queues. Why ? and what have i to do ?

Best regards,

Luc

 

[TheodorosG_3CX]

Just to clarify, you want to generate reports or to see the Queue Panel?

 

[luc.jubeau]

When my user want to see reports. He goes to admin (1) > Reports (2) and chooses one topics (3)


But he has got this



He is in two Queues.

 

[TheodorosG_3CX]

Can you assign the manager role to this extension and check?

 

[luc.jubeau]

Yes we have had the same result. And in the role guideline, Manager rights are less than owner

 

[TheodorosG_3CX]

Can you please check if all the queues have an assigned department?
If not can you set them to the Default departments and check again?

 

[luc.jubeau]

i'm not sure but i've seen that there is no queue in that page :



however, in the manager interface my user is in queues



i'haven't seen where i could assigned a department to my queue

 

[TheodorosG_3CX]

Can you please login with System Owner first and make the adjustments?

 

[luc.jubeau]

yes i've just tried and tha doesn't work.

to be sure, i've used my system owner extension to adjust the group owner extension. Is that what i have had to do ?

 

[TheodorosG_3CX]

Access with System Owner and check if all the Queues have assigned departments.

 

[luc.jubeau]

I'm very sorry. This is The issue. No queue have got a group membership but where could I assign a group to a queue?
i don't see.

 

[TheodorosG_3CX]

Try to edit the queue and set the department:

 

[luc.jubeau]

Yes if iedit a new queue, i have this option to assign a group to a queue.

But, if a queue exists before, i can't. How could i do ?

 

[TheodorosG_3CX]

I would suggest that you recreate the queue and ensure that the Department is assigned.

 

[luc.jubeau]

There is no possibility to modify an existing queue because i have 40 queues and i don't want to recreate all