Prohibit users from logging off the queue(s)

[Martin N.]

Hello,

is there any technical way how to prohibit users for logging off the queue on web client (blue Q shortcut upper right corner)? We are facing issues with higher ration of missed calls, especially once users are logging off the queues which is not our desired state. Queue reporting to direct manager unfortunately didnt help.

Many thanks for any suggestions in advance.

 

[VasilisV_3CX]

Hi @Martin N.,

There is no built-in way to disable users from logging out of the queues via the WebClient. There have been feature requests added to the Ideas forum that you can upvote by clicking the green +1 box in the top right of the original post here: https://www.3cx.com/community/threads/disable-queue-logout.58028/

 

[Martin N.]

Thanks for the answer. We voted for that functionality and we need it a lot. As a workaround, could you please give us description which fields in which tables are used for marking people status in Queues? We may use it for now, as massive enabling of everyone on the queues from 3CX admin console doesn't solve our problem

 

[VasilisV_3CX]

Hi @Martin N.,

As a workaround, could you please give us description which fields in which tables are used for marking people status in Queues?

I'm afraid this is an unequivocal "No". We do not suggest, or support any changes made to the database, even if only for read only access. Any changes made to the database can cause unexpected errors or unexpected behaviours on the system and over and above, we'd be unable to assist at that point.