Prompt for callback

[Irene]

Hi everybody,

i found something strange.

I'd like to customize the prompt for queue callback, i find the prompt in system's set, and i change them succesfully.

I guess that the prompt are the ones with id starting with CB_.

I've found 4 four prompt that should be used for callback, i've change CB_REQ, CB_CONFIRM and CB_BYE, and them are working, i've change also the CB_EDIT_NUM, but trying the callback i didn't hear new message where i'm expecting that it should be used.

After a while, and lots of try, i've find that the message to ask users to digit another telephone number to wich he will call back, is not the prompt CB_EDIT_NUM, but 3 sequents prompt are played PLSENTER followed by NUMBER_ENT and THENPRESPND.

That is how the system have to work?
I'd would like to avoid change messages that should be used for something else

 

[ChrisC_3CX]

That is correct, the specific part of the audio prompt uses those 3 audio files so you will have to replace all. To make it easier, you could replace one with the audio file you want and then just have the other two audio files replaced with silence.

Regarding your second question, just make sure that you make a copy of the current System prompt set in "Settings >> System prompts", make the changes you want, and then, edit the Call Queue in question, scroll down to "Queue Language" and select the newly created System Prompt set. Then go back to Settings >> System prompts and select the default System Prompt. That way, the modified System prompt set will only be used by the Call Queue you configured it for.

 

[Irene]

Oh Great Chris. i didn't think to limit the modified system Prompt to the needed queue. Thanks!!

 

[ChrisC_3CX]

You're very welcome! Let me know if all is as it should once set up!