Solved Provisiong 3CX app V20 problems Android 14 Samsung

[Sonal-MA]

Hi,


We have 2 customers who have a Samsung Android 14 phone. The can't provision their 3CX app when scanning the QR code. They get the "QR provisioing failed" message.
When we test the provisioing with another Android phone (One Plus). There is no problem.

Is there a know problem with Samsung phones? And is there a fix?

Thanks

 

[ThomB_3CX]

Hi there. Few questions please

1. State the model of the phones
2. App version of the Android client (Hamburger Menu, top left corner > About)
3. PBX version + Service Pack
5. Hosted/Cloud or onPrem?
5. Is the oneplus also Android 14?
6. At the point when you attempted the scans for Samsungs and Oppo, where they on the same network? If yes, mobile data or local WiFi?

 

[Sonal-MA]

Hi there. Few questions please

1. State the model of the phones
2. App version of the Android client (Hamburger Menu, top left corner > About)
3. PBX version + Service Pack
5. Hosted/Cloud or onPrem?
5. Is the oneplus also Android 14?
6. At the point when you attempted the scans for Samsungs and Oppo, where they on the same network? If yes, mobile data or local WiFi?

Hi,


We have found the error. Customer was using the old desktop app instead of the webclient/PWA.

Thanks.