PSTN CID Not working on SPA-3000

[jameswilcox]

Hi, I'm running 3cx free v6.0.570.0. I have a PSTN line setup using a SPA-3000 with the latest firmware (3.1.20(GW)). Its working flawlessly, apart from the caller ID. I have read the configuration guide for the SPA-3000, but if I set the User ID to anything other than the virtual extension number(10001), it can't authenticate. Error: Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings. If I have PSTN CID for VOIP CID set to 'no' in PSTN config it works perfectly. But when it is 'yes' the line registers fine, but as soon as someone calls I get this error: Authentication failed for SipReq: INVITE <[email protected] tid=-6127aeec cseq=INVITE [email protected]:5060 / 102 from(wire).
xxxx is my cell phone number. Hope you can help! Thanks in advance.

 

[archie]

In Source identification section for your gateway put a rule:
Contact: host/port | Custom field | 192.168.0.21:5060

than set up SPA to send CID again.

 

[jameswilcox]

Is the setting that your talking about Contact: Host Part?

 

[archie]

3CX Management console, under Lines / Manage click on your gateway than open section Source Identification.

 

[jameswilcox]

You said Contact host\port, but I can only find Contact: Host Part. Is this correct?

 

[archie]

Yes, you're right. Sorry for confusion.

 

[jameswilcox]

Its finally working! Thanks.
Also, when the caller has hung up, and nobody has picked up the phone, it keeps ringing another 2-3 times. This is probably a problem with the SPA though.

 

[archie]

It might happen. Especially if caller is on analogue phone and is dialing thru PSTN gateway. It takes time for PSTN gateway to make sure that a call has been terminated by calling party.

 

[jspearso]

hi i have got my CID to show up on some extensions when i dial in direct but when i come in from the digital reception it shows up as line 10000



Cheers
Josh