Pull CRM data from 3CX

[FKostopoulou]

Greetings,
So we are trying to integrate our vustom CRM with 3CX, and after reading the relevant guide for pulling/pushing to the CRM, we have the question if there is a way either through the rest api / web services / remote sql connection / other way, to draw data from the PBX to the CRM. Specifically we are trying to :
1. start/stop call from a web property
2. retrieve call data per agent from web property
3. get calls status from web property
Any answer is appreciated, thank you

 

[TheodorosG_3CX]

As you may also see in the 3CX SQL Integration guideline(https://www.3cx.com/docs/sql-database-pbx-integration/), this integation offers:

• Contact Synchronization – Inbound / outbound calls from / to external numbers trigger a contact lookup in your database, and contact details are added to 3CX Contacts. This way, the contact name is automatically shown on your phone’s display when dealing with a call.
• Call Pop-ups – when using the 3CX Web Client or Desktop App, the customer record is brought up to you automatically when you receive an inbound call.
• Call Journals – Calls are logged in the database.
• Chat Journals – Chats are logged in the database.
• Create a new contact automatically when a call is made or received from / to an unknown number.
• Click to Call – Providing that your system is a web application, launch calls straight from your system via 3CX, using the 3CX Click2Call Browser extensions for Google Chrome and Microsoft Edge.

So based on your requests these are not offered.