Pulling weekly and Monthly reports

[Quest4Voice]

Good day,

I would like to find a resource or screen shorts on how i can pull my monthly reports.

I configured some reports to be sent to an email that happens on a daily basis i get the reports below.

Dropped calls
Queue Statistics
Performance

Today i would like to pull monthly and weekly reports of these for the past 3 months.
I don't seem to find where i can do that

Thanks in advance experts.

Quest

 

[VasilisV_3CX]

Hello @Quest4Voice,

When generating your report, select the Range as "Custom Template" and select the week / month you'd like.

Monthly example:

 

[Quest4Voice]

Hello @Quest4Voice,

When generating your report, select the Range as "Custom Template" and select the week / month you'd like.

Monthly example:

View attachment 20457

Wow thank you so much

I cant see a download feature do they get sent to mailbox that is configured?

Thanks

Quest

 

[VasilisV_3CX]

Correct, they're emailed through to the email address you've configured when setting up the report.

 

[Quest4Voice]

@VasilisV_3CX​

I seem not to be getting the reports am i doing something wrong? Please share what am missing. I have done a custom range no reports are coming

 

[VasilisV_3CX]

Hello @Quest4Voice,

Have you checked in your spam / junk to make sure the report did not go there? Have you confirmed by trying again that the correct email address was used?

I've tested mine and received a report in a few minutes so it is working fine.

 

[VasilisV_3CX]

Have you confirmed that your 3CX SMTP server is working? You can test this under Setting >> Email >> Mail server tab >> Test.

 

[Quest4Voice]

The server works fine am able to get the daily scheduled reports. However I am not able to get the custome report for a period of 3 months.

I checked spam nothing in spam.

 

[VasilisV_3CX]

Is the report showing in the management console after scheduling it?