Solved Q call Back

[MARK AH]

Please can anyone tell me step by step how to configure the Queues Call back in both modes:
1- triggered on user request
2- offered to caller after timeout in seconds
i have found lot of methods in the forums but non of them worked. i think i may be skipping a step, or i have something wrong in my system.
thank you!

 

[Alphabetic]

https://www.3cx.com/docs/manual/call-center-queues/#h.he10wigc9y0d

• “Callback” – enable to allow callers to hang up and get a call back. You need to specify the “Callback Outbound Prefix” tο trigger an outbound rule to make the call. Set the “Callback mode” to be requested by the caller by pressing “2”, or to be offered when the queue timeout is reached.

Queues can be set in either or mode, not both.

Be sure to make an outbound rule which matches your prefix.

Triggered (Press 2)

You will mention in your queue prompt that they can press 2 at any time to receive a call back. Specify yourself a prefix for call back so that if you want to do call reports you can search for this

Offered to caller

Specify in seconds how long before caller waits in a queue before being told they're going to receive a call back. Many people suggest this prompt comes out of the blue and have opted to re-record this greeting to advise the caller this is whats going to happen.

 

[MARK AH]

Hi kieferschild
thank you for your reply!
Actually i had a mistake in the outbound rule i have set 98 as prefix and prepended 2. instead i shlould have striped 2. it was a visual glitch . knowing that i have reviewed 100 times the rule.and i donno why i did not look into the event logs. it was clearly mentioned that "Call or Registration to 29803720761@(Ln.10000@DAG1000 FX0-1 P4) has failed".
anyway i really thank you for you time and efforts to reply on my questions.
cheers,