Hi, I am curious if anyone else has seen this recently. I've got about a dozen clients on a bunch of ~basically identical-parallel VMs running 3cx V20-latest. I think all my instances auto-updated a few days ago. Problem appears to have happend right around the day of the latest auto update. We have no other obvious "arrgh things are broken" symptoms (ie, calls are flowing normally for inbound and outbound phone traffic. This is all hosted with my preferred provider in Montreal / dedicated physical server carved up into a bunch of VM. Underlying Server is working normally, no outages / access issues, etc. Has been running smoothly for ~months - I moved this new V20 stuff into service in the summer / >~3 months ago and has been smooth sailing for the most part / this is a new issue never seen for me).
symptom > Is that an external call comes in to user EXT and a voice mail message is left.
Normally > an email comes out of 3cx and goes to the end user (ie, basically right away)
Recently - there was a big delay in this happening, ie, VM created / call landed on afternoon of Oct.8 and the VM-Email arrives on the end user mailbox on morning of Oct.10
I did some test calls yesterday and the problem appears to be not active, ie, when I left a message VM on mailbox, the email landed in <1 minute as per usual
note I have not customized SMTP/email config in 3cx in any way, it just goes the default route which is via a SMTP service managed by Team@3CX (I think)
so I guess question is:
-- was there a known interruption/delay on the central 3cx provided SMTP server which led to mail delay
-- have others seen same thing
-- is this a transitory problem that is now resolved? ie, a known bug on prior (Latest minus one? V20 release) but is now fixed?
-- ideally I want to be able to tell the client "Known issue, was fixed, please don't fuss"
so far I can not really see how to debug this since problem is not active.
and of course the drama is that I've got only one client reporting this problem to me, ie, most of my 'identical 3cx instances' are not having the problem, so it does not appear to be 'easy across the board' kind of problem/debug/situation.
any comments/feedback is greatly appreciated.
thanks,
Tim
symptom > Is that an external call comes in to user EXT and a voice mail message is left.
Normally > an email comes out of 3cx and goes to the end user (ie, basically right away)
Recently - there was a big delay in this happening, ie, VM created / call landed on afternoon of Oct.8 and the VM-Email arrives on the end user mailbox on morning of Oct.10
I did some test calls yesterday and the problem appears to be not active, ie, when I left a message VM on mailbox, the email landed in <1 minute as per usual
note I have not customized SMTP/email config in 3cx in any way, it just goes the default route which is via a SMTP service managed by Team@3CX (I think)
so I guess question is:
-- was there a known interruption/delay on the central 3cx provided SMTP server which led to mail delay
-- have others seen same thing
-- is this a transitory problem that is now resolved? ie, a known bug on prior (Latest minus one? V20 release) but is now fixed?
-- ideally I want to be able to tell the client "Known issue, was fixed, please don't fuss"
so far I can not really see how to debug this since problem is not active.
and of course the drama is that I've got only one client reporting this problem to me, ie, most of my 'identical 3cx instances' are not having the problem, so it does not appear to be 'easy across the board' kind of problem/debug/situation.
any comments/feedback is greatly appreciated.
thanks,
Tim
