Q: Possible to disable the announcement You have a call..?

[zorgned]

Hi,

We are using Phone system 12, SP1 on Windows Server 2012
Telephones: Grandstream GPX2100
We are using ringgroups with the option Prioritized hunt.
I was wondering if it is possible to disable the announcement 'You have a call from 12345' and instead just let the phone ring.

Thanks in advance

 

[craigreilly]

Re: Q: Possible to disable the announcement You have a call.

the grandstream talks? i haven't seen this before...

 

[tsukraw]

Re: Q: Possible to disable the announcement You have a call.

Change the ringtone. I know what you are talking about and it is dumb.
Change the ringtone and that will fix it.

 

[way]

Re: Q: Possible to disable the announcement You have a call.

3CX is configured to have the phone do this in its provisioning template for External calls. You can change this by going into settings--> provisioning templates --> select the grandstream 2100.



Look for the 'Distinctive Ring tone' field and change P1489 = 1 to P1489 = 2 or P1489 = 3.

Reprovision the phones and you should be good to go!