QCB Reporting

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Hello

Im trying to understand the failed QCB reports.

1

For example:



how does a failed QCB ring for 0 seconds?

I tested on my 3CX and even if an agent "drops" the QCB, there is still a ringing value.



2

@nikolascx any headway on the prevention of QCB abuse? It needs to a thing that admins restrict 1 QCB per requested number as it's messing up statistic too.

3

I would also like clarification on these terms:

- Ended by Voice Agent
- Ended by DVAP

4

As for this call, what's going on here?

Call went to "No answer (Timeout)" but the queue is set for DNA way past 8 hours. What causes this?



5

It would also be great to see a native report that shows requested QCB and not just the failed ones.
I can see this information via Event Log but reporting users do not have access to this. (Event ID 102).

 

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Also, clarification on "Declined".

This shows up as a failed QCB as it was "Declined"

what does this mean?

the mobile doesnt have voicemail set up and they hit reject?