QCB using giving option to use inbound CID

[ebrowne_sts]

Is there a way to have QCB use the caller's CID for calling them back, or at least giving that option. Callers always enter their numbers without the area code, and we do not want to setup an outbound rule for 7 digit dialing.

 

[NikolasA_3CX]

When a callback is requested the caller is prompted to confirm their number as seen by the PBX or to change the callback number.
In the case that the caller enters their number without the area code, you will need to set up an outbound rule to accommodate for it.

 

[ebrowne_sts]

Thanks for the reply. I never actually heard what was played to the customer when the select a callback. Good that it does use their caller ID.

 

[NikolasA_3CX]

We are glad to be of assistance!