Solved QR code and attached file

[HAMZA]

please i just download the 3CX App whenever i scan the QR Code a pop-up message said '' No answer from sever '' i've tried to fix that but i couldn't,
and the file that attached with the email i recieved contains important information about your 3CX account i don't know how to use it ?
please if you can help me to solve those issues !
thank you

 

[Saqqara]

Where is the device - external network or local network to 3cx server

Have you allowed 3cx https port thru the firewall

Port forwarding rules required https://www.3cx.com/docs/manual/firewall-router-configuration/

Have you run the firewall test ?

 

[VasilisV_3CX]

Hi @HAMZA,

Have you resolved this issue?

If not, please respond with the answers to @Saqqara's questions above.

 

[HAMZA]

Dear all,
hope you're good and doing great,
thank you so much @Saqqara for your answer yes i did what you advised me which i really appreciate,
Now i just start from beginning and connected it with AWS of amazon and it looks everything went well,
But after i received the email with information and links also the attached file, they seems are not working
for example the Inside The Office link and Outside The Office link are not working, also the QR code when i scanned it says that '' link unsupported '' !
i really don't understand why ?

 

[VasilisV_3CX]

Hi @HAMZA,

How did you deploy this instance? Through the Customer Portal, through Amazon's Marketplace or manually?

 

[HAMZA]

Hi @VasilisV_3CX
yes i did it through Customer Portal, i choosed '' Self host in your cloud ''

 

[VasilisV_3CX]

Hi @HAMZA,

Can you PM me your license key in question and copy the emails you received and send them to me?

 

[VasilisV_3CX]

Update: Assisted @HAMZA to log in to his FQDN via PM which will allow QR code to be scanned.