Query on Chat Logs and Call Logs delete

[Kwang Mien]

Hi,

I am using 3cx version 18 (update 16).

We have the following requirement for chat logs and call logs delete.

a. I have enable the rights for the system owner to monitor chat logs. but when i log in as the system owner extension, i do not see the chat logs. May I know is there other settings to configure ?



b. Call logs currently can be deleted by individual user. How can 3cx be configured such that only system owner can delete the call logs and normal user cannot delete ?


Thanks.

Regards,
Kwang Mien

 

[GeorgeP_3CX]

Hi @Kwang Mien,

The chat logs are under Reporting section of the Management Console, but in order to be visible you will have to first enable them.
The chat logs can be enabled from the Dashboard by clicking "Disabled" and you will receive a prompt in order to enable them.




Have you enabled the Chat Logs but you still cannot find them?

 

[Kwang Mien]

Hi @Kwang Mien,

The chat logs are under Reporting section of the Management Console, but in order to be visible you will have to first enable them.
The chat logs can be enabled from the Dashboard by clicking "Disabled" and you will receive a prompt in order to enable them.

View attachment 34167


Have you enabled the Chat Logs but you still cannot find them?

Hi George, Thanks for the advise. i can now view the chat logs after enabling it.