Question about report data anomaly

[MrG.]

Good morning -
I have a question about how to interpret data coming from our reports. This is an issue that appears to be happening to incoming calls and seems to be happening with the Apple 3CX app.
If you look at the single incoming call, it is answered but it also appears to have been transferred, multiple times, to himself. I do not know whether this is an issue of signaling on an IPhone app where the connection changes and re-initiates the call or whether it is something else. If someone could explain what I am seeing (see attached) I would greatly appreciate it. We are on Version 16, running our PBX locally on a linux platform.




Thanks!
Charlie

 

[MrG.]

Good morning -
I have a question about how to interpret data coming from our reports. This is an issue that appears to be happening to incoming calls and seems to be happening with the Apple 3CX app.
If you look at the single incoming call, it is answered but it also appears to have been transferred, multiple times, to himself. I do not know whether this is an issue of signaling on an IPhone app where the connection changes and re-initiates the call or whether it is something else. If someone could explain what I am seeing (see attached) I would greatly appreciate it. We are on Version 16, running our PBX locally on a linux platform.


View attachment 17131

Thanks!
Charlie

Just an update - This logging appears to be coming from the cell phone app, and seems to be a result of the incoming call experiencing signal issues. IT happened to me this morning as I am remotely working and got a call. In a few seconds I hear a beep and a short interruption in call quality but then the call continued, Suspecting this was the issue, I ran a report and caught the same symptom. See image.

Can anyone identify what is causing this? Any feedback will be greatly appreciated.

Thanks!
Charlie

 

[MrG.]

IT appears these logs are from handovers between cell and wifi or cell band and cell band. I was reading how the 3cx app dropped calls as it passed from wifi and cell so the workaround was to hand the call back to the pbx and transfer to the same extension it was on. This was as far as I got.

 

[NicholasP_3CX]

Yes, this happens when there is a hand off from one network to another. This is entirely normal.

 

[MrG.]

Yes, this happens when there is a hand off from one network to another. This is entirely normal.

Thanks, Nicholas!