question about storing parameters trough call routing

[sinpro.be]

Hi,
we are going to upgrade a SWYX server to 3CX but we are checking if 3CX is compatibel with our needs.
This customer is a semi big law firm with some specific routings and digital receptionists.
in the screenshots bellow you can see a full overview of the routings of a specific number but my question is about a specific part in the call routing.

for example at a certain point you get the option in a digital receptionist to enter a law file number, if you choose that you get forwarded where you need to fill in the law number and end with # then this variable gets stored and you get forwarded to another digital receptionist where you can choose 1,2,3 each being a different payment plan.
after choosing the payment plan our swyx server sends an email to a shared mailbox containing the next items:

• external number that called
• the law file number
• the payment plan

with this info the employees can work efficient but i don't know if this is possible to do in 3CX.
My gues is that this is not possible watching the 3CX docs,

in case this is possible could someone give me some tips how to ?


thanks allot!

 

[AWS2P]

Pretty sure natively this feature doesn't exist in 3cx but with some CFD adds surely you can do it, you should ask help in CFD forum to confirm

 

[Evolute IT]

CFD will save your life for this! It can even take care of the email!

Note: CFD requires Pro or Enterprise license.

 

[mathias.petit]

Hi,
thank you for the response!
going to check the CFD on another 3CX setup that has a Pro license to check the possibilities

have a great day!