Question about unkown DID

[anahimself]

Hi there,

I am on v18 and I have several inbound rules (one for each extension), and wanted to manage missing extensions to have a proper handling..

If a DID is not declared, is it possible to either:
- play a custom message saying that "this extension is not available, please try to reach our reception"
- redirect automatically any missing DID to our reception directly

Thanks for pointing me in the right direction

 

[NicholasP_3CX]

Any DID that is not configured in 3CX will go to the Main Tunk Number destination.

However, if a DID is created on 3CX and not assigned to a user, you can assign it to go to either the Receptionist or to a Digital Receptionist by selecting the destination.

 

[anahimself]

If I call the main trunk number, it goes to the right destination (receptionist via DID routing)
If I do main trunk number + inexisting extension, it does not seem to get to the receptionist.. (just end call)