Solved Question on Call Logs

[pseubring]

Tracking down a call in our logs when I saw the below entry. Can someone explain why the call is showing as going to PBX instead of to my normal IVR? I also haven't seen the text and ":" before the from number.

02/03/2021 3:40:47 PM

:Color Call (+18126164777)

PBX

Not Answered

Running Pro ver 16.0.655 on Windows Server
thanks for any insight you can provide

 

[leejor]

Is this happening often, or a one-off?
Does the call routing always send callers direct to the IVR?
If a caller does hang up, does it show IVR instead? Answered, or Not Answered?
Could it be that the caller hung up very quickly (half a ring)? Have you tried to replicate this?

 

[pseubring]

We get 3 to 5 of these calls per day. All of our numbers/DIDs either go to an IVR or direct to an extension. These calls always shoe Not Answered. I do not know how to replicate a call so that it shows as PBX in the To field of the logs.

 

[leejor]

If you happen to catch it next time, you might check the 3CX Activity Log, and find the log of the call, to see what actually happened to it.

 

[pseubring]

I dont see anything in the activity log but I did figure out what is happening. I have an inbound rule on a DID that is set to End Call instead of routing it to an IVR. thanks for the help everyone!