Queue announcement at specific times of the day / week

[Lee Cramman]

One of our call queues experiences extremely high call volumes in short bursts at very specific / predictable times of the day / week (e.g. 8am-9am Monday, 4pm-4.30pm Thursday). During these periods it can take a long time to get to the front of the queue.

We would love to be able to have a message that could be played over the queue during those periods to tell callers that they are calling at one of our busiest times and that if their call is not urgent and they call back at one of the quieter times (e.g. 11am-12pm Monday or 5pm-6pm Thursday) they are likely to get through quickly.

Any ideas if / how that sort of time based message could be achieved?

 

[Lee Cramman]

I'll give this one bump but I'm going to assume from the lack of responses that this is not something that is easily achievable in 3CX...