Queue - Autologin / Timeout

[Chris A]

I have a queue which I created but am having an issue with a smaller company who doesn't have a manager and two employee's who forget to login to the queue. The call then goes directly to voicemail when no one is logged in. Is their anyway to have an extension logged into a queue permanently? If a user logs into a queue, what events aside from them or a manager logging them out would cause them to be logged out of said queue?

 

[Alphabetic]

As long as you a registered extension set to available in the queue that is logged in, it will always be logged in.

Cases where agents will auto log out:



https://www.3cx.com/docs/pbx-queue-status/

 

[Chris A]

As long as you a registered extension set to available in the queue that is logged in, it will always be logged in.

Cases where agents will auto log out:

View attachment 18645

https://www.3cx.com/docs/pbx-queue-status/

Awesome thank you!

 

[Chris A]

I skipped the part at they very top where it says " The default state of agents and their membership in queues at the extension creation time is LOGGED OFF. "

Sorry!