Hi Team,
I have a quick questions about the queue behavior:
1- which status will allow the agent to receive the call from the queue if the agent already goes "On Queue"
I checked it and found it should be available and lunch status, for any user but for the user with the operator EXT "00" it will receive the call from the queue if he is "On Queue1" with any status even unavailable
2- We are using dedicated queue for the Predictive Dialer so we want the user to be "On Queue" and any other status other than "available" so he can receive the calls from the Dialer queue only not from the other queues.
Best Regards
Abdullah
I have a quick questions about the queue behavior:
1- which status will allow the agent to receive the call from the queue if the agent already goes "On Queue"
I checked it and found it should be available and lunch status, for any user but for the user with the operator EXT "00" it will receive the call from the queue if he is "On Queue1" with any status even unavailable
2- We are using dedicated queue for the Predictive Dialer so we want the user to be "On Queue" and any other status other than "available" so he can receive the calls from the Dialer queue only not from the other queues.
Best Regards
Abdullah
