Queue Calls disconnected after 30 sec

[Abdullah Elsaied]

Dear All,

We facing a strange issue with the 3CX server,
If the call coming from Trunk to user or Ring group it's working fine without any issues,
But If we use queues call after about 30-second agent keep listening to silence and the customer listen to a message that the call will be disconnected due to a network issue,(Wireshark contain max hops error)
Is there anyone faced this issue before,
Also kindly note that queues were working ok for a long time and the firewall is ok as well.

Thanks in Advance
Best Regards
Abdullah

 

[Evolute IT]

Dear All,

We facing a strange issue with the 3CX server,
If the call coming from Trunk to user or Ring group it's working fine without any issues,
But If we use queues call after about 30-second agent keep listening to silence and the customer listen to a message that the call will be disconnected due to a network issue,(Wireshark contain max hops error)
Is there anyone faced this issue before,
Also kindly note that queues were working ok for a long time and the firewall is ok as well.

Thanks in Advance
Best Regards
Abdullah

Can you provide these infos: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/