Queue - Cancel call received at IP Phone

[siscom]

Good Morning Colleagues
I hope you are doing good and safe.

One of my customers has 3CX Phone System - Pro Edition . We have only one Queue. We are using round robin queue strategy.

As you know , When a call received to the queue and forward to the first phone , If this first phone is Softphone , The agent can click cancel which will result that the call will automatically ring the next phone.

How can i do the above form IP Phone ? Is there a button located in IP Phone where if the agent click on it the call ring the next Phone ?

We are using Planet IP Phone.

Thx in advance.

Best Regards

 

[Evolute IT]

Good Morning Colleagues
I hope you are doing good and safe.

One of my customers has 3CX Phone System - Pro Edition . We have only one Queue. We are using round robin queue strategy.

As you know , When a call received to the queue and forward to the first phone , If this first phone is Softphone , The agent can click cancel which will result that the call will automatically ring the next phone.

How can i do the above form IP Phone ? Is there a button located in IP Phone where if the agent click on it the call ring the next Phone ?

We are using Planet IP Phone.

Thx in advance.

Best Regards

Not sure about those models of phones as they are unsupported but normally clicking Decline/Reject on the phone should send the same signal as the softphone and thus trigger the round robin to go to the next agent.

 

[siscom]

Thx ConceptsWeb . I will contact Planet for this

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