- Joined
- Jun 23, 2023
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Hi all,
A little advice needed for Queue configuration if possible.
We have a queue that has 20+ Agents assigned to it, but for large periods of time the Agents in the top half don't actually need to be signed into the corresponding Queue, as they only cover the line on an adhoc basis.
This would work fine for us if 3CX wasn't automatically signing them all in to the Queue as soon as their Status automatically switches to 'Available' at 9am Mon - Fri.
I'm happy for the Status switch at 9am, that's fine, but I want them to have to press the 'Login to Queue' button within the app (Or a desk phone) if they are intending on covering the line that day,
Set up for the Agents is --
- Their accounts are all on a 09:00 - 17:00 'Office Hours' schedule.
- The Queue is on the same schedule.
- All accounts automatically switch to 'Available' at 9am, and back to 'DND' at 17:00.
- Each Agent has the 'Logout from Queues' box highlighted/checked for every status bar 'Available'.
- All Agents are only in One Queue.
- 'Accept Calls from Ring Groups' IS highlighted for each Agent for the 'Available' status, as they're part of RGs too.
Any ideas or advice on how to stop the Auto Queue Sign-In every day would be massively appreciated.
Thanks
A little advice needed for Queue configuration if possible.
We have a queue that has 20+ Agents assigned to it, but for large periods of time the Agents in the top half don't actually need to be signed into the corresponding Queue, as they only cover the line on an adhoc basis.
This would work fine for us if 3CX wasn't automatically signing them all in to the Queue as soon as their Status automatically switches to 'Available' at 9am Mon - Fri.
I'm happy for the Status switch at 9am, that's fine, but I want them to have to press the 'Login to Queue' button within the app (Or a desk phone) if they are intending on covering the line that day,
Set up for the Agents is --
- Their accounts are all on a 09:00 - 17:00 'Office Hours' schedule.
- The Queue is on the same schedule.
- All accounts automatically switch to 'Available' at 9am, and back to 'DND' at 17:00.
- Each Agent has the 'Logout from Queues' box highlighted/checked for every status bar 'Available'.
- All Agents are only in One Queue.
- 'Accept Calls from Ring Groups' IS highlighted for each Agent for the 'Available' status, as they're part of RGs too.
Any ideas or advice on how to stop the Auto Queue Sign-In every day would be massively appreciated.
Thanks