Queue login intermittent

[nockturnal]

Hi,

I am having a weird problem, i am using the latest version running on Hyper-V, and with Fanvil X5S phone, I have agents logging into the queue, they can login from the webclient or through the phone. At times they say have logged in but on the console it doesnot login. Can someone please guide me on how can i troubleshoot this.

 

[eddv123]

I have in the past experienced issues with queue login/logout issues however it is purely based on how and what method you login with - for example:

• From the PBX management console/global login.
• Dial code.
• Web client or Softphone.

Used to always get issues, but now stick to a common method - logging in, in just one way.