Queue Lost Call minimum time

[JuliusP_ICT]

Can Queue Lost Call notification be configured to send only for only calls that wait for 5 seconds or more? Can't see it in the Queue options, just wondering if there is a parameter that controls this.

 

[TheodorosG_3CX]

I'm afraid that there no option. Lost call means that the call was not answered from the queue and abandoned.

 

[VoIPTools]

It could be done programmatically, but you would have to turn off the notification in 3CX and use your own notification process. It is possible to subscribe to 3CX call events using the 3CX Call Control API. This would be a lot of work.

Alternatively, you could use our "Events" API to subscribe to the phone events, or our 3CX Exporter tool to collect the queue statistics and periodically query the data. These approaches would be far easier, but frankly still a fair amount of work.

 

[JuliusP_ICT]

It could be done programmatically, but you would have to turn off the notification in 3CX and use your own notification process. It is possible to subscribe to 3CX call events using the 3CX Call Control API. This would be a lot of work.

Alternatively, you could use our "Events" API to subscribe to the phone events, or our 3CX Exporter tool to collect the queue statistics and periodically query the data. These approaches would be far easier, but frankly still a fair amount of work.

Thanks, but the pricing is out of the client's range for the feature.