Solved Queue Manager question

[cam]

Hi, one of the items in the Queue Manager windows is 'Answered'

Does that mean how many calls the agent has answered that day, since they logged onto the queue or something else?

thanks

 

[diamond9]

Hi Cam,

Under your call queue and the in advanced, at the bottom indicated when the stats will reset, that count will depend on the setting in there.

Regards

Michael

 

[JohnS_3CX]

Since last reset of the queue stats as @diamond9 said:

 

[cam]

would this effect the monthly call reporting?

 

[diamond9]

No doesnt effect reporting just the wallboards

 

[cam]

the settings are not configured on the call queues so I would expect the number of calls answered to be a lot higher that it is as it should never of reset

Could the Q manager of reset the queue?

 

[diamond9]

I dont see a option manually from the webclient, only from within the management console, also if the system has restart this will reset the stats in there.

 

[cam]

so, if we had a power outage the queue stats would reset

 

[diamond9]

Yes from what i believe.

 

[cam]

Great, thanks for yout help Diamond9 and JohnS

Great service again!