Queue manager should restrict from stopping and starting call recordings

[rinchu]

Hi,

We are mandated to record all agent's calls in Queue. Via web client, the Queue manager is having the right to stop and start the recordings.

How can it disabled?

Version Number : 16.0.9
Product : Enterprise Annual

 

[NickD_3CX]

Hi!

Extensions that have been added to a Queue as Queue Managers are considered to have full rights for calls coming into the Queue. This includes starting/stopping recordings. This was a design choice.

The only way to disallow a Queue Manager from doing this is to remove them from the role of Queue Manager.
Given the requirements of the business, you should only make Queue Managers people that are trustworthy and will not abuse the system rights they have.

 

[rinchu]

Hi!

Extensions that have been added to a Queue as Queue Managers are considered to have full rights for calls coming into the Queue. This includes starting/stopping recordings. This was a design choice.

The only way to disallow a Queue Manager from doing this is to remove them from the role of Queue Manager.
Given the requirements of the business, you should only make Queue Managers people that are trustworthy and will not abuse the system rights they have.

Dear @NickD_3CX
This looks a security loophole in 3CX .. In this case "recording" is the data which should be protected at its high priority. This designed choice is not fulfilling the need.
Removing a queue manager from the queue is not a logical answer to avoid stopping the call recording.