queue missed call notification

[toptech1]

So I set up my main queue that if there is no answer for an x amount of time it transfers to a different queue

So the issue is even if it transfers to a different queue we still get a missed call notification for the main queue

Anybody?

 

[VasilisV_3CX]

Hi @toptech1,

This is the correct behaviour. If the call reaches the destination if no answer, it is "abandoned" and will notify all registered agents in the queue. This will happen even if the 2nd queue has the exact same agents.

Note that this is specific to presence and will not show as missed on the IP phones. Depending on the model, it may appear under All Calls.