Queue Monitoring

[treboR]

I have a call that is showing it is still in queue and it also shows an agent is on that same call.
How is this possible?
Please see the attachment.

 

[VasilisV_3CX]

Hi @treboR,

The first line represents the call time of the caller to the queue. While the second line represents the amount of time the extension has been polled for within the queue.