Queue name display options after divert

[Marmite]

Hi

Simplified scenario: Qs SUPPORT and ALLSTAFF - SUPPORT has a few people in, ALLSTAFF has everyone in

If SUPPORT doesn't get answered in the configured time, it diverts to q ALLSTAFF

We have the phones display number + q name

So 01234123123 calling Queue SUPPORT will be shown as "01234123123 - SUPPORT", and calling queue ALLSTAFF direct shown as "01234123123 - ALLSTAFF".

Great

But if SUPPORT diverts to ALLSTAFF the display says "01234123123 - ALLSTAFF" as the queue ringing is of course ALLSTAFF...… And the person answering it can't see the call was originally destined for SUPPORT

Is there any way to retain the original display so that after divert this would still show "01234123123 - SUPPORT" but still be ringing the ALLSTAFF group?

(Workaround is yet-another-queue called "SUPPORT (ALL)" - which has all staff in it, and SUPPORT diverts to that queue instead. Workaround works, but is just adds a bit of admin complexity. All fine, just checking there isn't a tickbox somewhere that says "keep original display text on queue divert" )

 

[leejor]

I may be wrong, but, my understanding is that you get the most recent (queue/ring group) name attached to the call, and loose any previous names.

 

[Marmite]

I may be wrong, but, my understanding is that you get the most recent (queue/ring group) name attached to the call, and loose any previous names.

That's how it appears
The work around works - just seems a little bit of a faff for what could be a simple tickbox to pass originating queue name forward.