Queue not avilable

[jasonhayes]

Not very oftern, but someome someone will inform us that they get a messages saying when about to join a queue, that is is not avilable and just hangs up their call. I have looked at the server actitivy log and around these times I can see the below log entry:

20-Nov-2013 10:09:25.157 [CM503020]: Call(C:1194): Normal call termination. Call originator: Queue:170. Reason: Not available

Any ideas what could be wrong?

 

[leejor]

Capacity issue?

If you set the logs to Verbose (to give additional information), and also check the time period just prior to the failed call, you might get a clue as to what is causing this.