Queue not forwarding call to available agents

[colchuck]

So here is the setup. I have an IVR set up for my after-hours on-call people. The IVR gives 4 options 2 of which are internal Call queues. When it comes to the point that it should ring the agent in the queue nothing happens. It plays the queues greeting then silence.I confirm that the agent is in queue and avail but it refuses to ring the ext. I'm at a loss as to why! I know this works or did work as i tested it just last week. Nothing has changed so im very puzzled. Any help?

 

[YiannisH_3CX]

Hi @colchuck

First make sure that the extension is registered available and logged in to the queue. If that doesn't work try to add a new extension in to the queue for testing.
Make sure the call is in the queue by following the call through the "Number of calls in use" tab on the Dashboard. The last step is to check the activity log to see if there is an error.

Also what device are you using?