Queue Notification

[bensonave]

Quick question: Can we setup an IP based Strobe Light to indicate calls are waiting in queue (not ring group)?

 

[Saqqara]

If you can setup the light as a SIP extension, I would say nothing stopping you adding it to a queue.

 

[mariosM_3CX]

Hello @bensonave

Even considering that this is a SIP compliant device and you manage to register it, adding it as a Queue agent might not do what you've described. Like this, it may light up when extension is in a ringing status but if i got it right, you want it to light up when there are unanswered calls waiting in the Queue.
So you'll need to somehow "sense" this and light up the IP Strobe Light(via API).
If this is the case, you may be able to use the call control API to monitor the calls in the Queue and light up the strobe light as needed.

Read more about the Call Control API here https://www.3cx.com/docs/call-control-api/

Also, this thread describes how to get the active calls of a Queue using the API https://www.3cx.com/community/threads/api-function-to-show-number-of-callers-in-queue.54194/

 

[bensonave]

Thank you very much. I have done researches, but missed the Call Control API. It seems there are so much more we can do with the API.

If anyone has done a setup like this, would appreciate your input / guideline.

 

[VoIPTools]

The strobe light as an extension in the queue would only work if you were using the "ring all" approach. If you are using a different polling strategy such as prioritized hunt, or least busy, it would only light up when the call is ringing at the strobe extension, and we don't really want that right? So what we really need is a listener that monitors whether there are calls waiting in the queue, and then use some facility (API) of the strobe to turn it on or off. This can be done using the Call Control API. You would need to monitor new connected calls, and check whether it is a queue extension, then turn on the light. Then monitor for delete events and then check again whether there are calls waiting in the queue and if no more calls are waiting, turn off the light. It's absolutely possible. This monitoring application would be either a Windows service or Linux daemon running on the 3CX server.

 

[bensonave]

@voiptoys thank you for your detailed explanation. I have checked your website, you definitely created some very useful tools for 3cx.