Queue recordings

[greychain]

Is there anyway I can list all call recordings by queue ID?

 

[VasilisV_3CX]

Hi @greychain,

Currently there is no way to list call recordings by queue ID.

 

[diamond9]

Hi, You could setup a call report
Type: Call Reports
Destination: Extensions in range (Enter queue number)

This will give you the play button for each recording

 

[greychain]

Thanks for the clarification

 

[greychain]

The call reports don't detail queue number only extension numbers so not really useful if the agents are in more than one queue.

 

[VasilisV_3CX]

As @diamond9 mentioned, the report can be used in this case. It does show the queue number followed by the extension that answered: