Queue Recordings

[jcostlow]

Hi Everyone,

I wanted to double check to see if I am correct in my thinking of how call recording would work on queues.

We have a client whose policy is that all external calls are recorded and employees are aware. We don't notify the other party as our state law allows only one party knowing the call is being recorded.

I have set all extensions to record all external calls but wanted to make sure this would work for the people taking calls from the queue as I don't have the queue recording/option 3 selected.

 

[VasilisV_3CX]

Hi @jcostlow,

If an extension has the option to record all calls, then when answering from a queue, it will be recorded.

Conversely, if the extension does not have recordings set (record no calls selected) then when answering a queue call, there will not be a recording.

In your case, just make sure that the extensions that are in the queue all have the recording feature turned on and you'll be good to go.

 

[jcostlow]

Thanks for the clarification. I thought that was the case but wanted to double check.

 

[VasilisV_3CX]

No problem @jcostlow, feel free to open a new thread if you require any further clarifications.