I am comparing the " Agents in Queue Statistics" report with "Detailed Queue Statistics" report. The detailed queue statistics shows the following
The Agents in Queue Statistics report shows the following
If you compare the total talk time and ring time there are differences between the two reports. Since the data for both I assume is the call log, why is there a difference between them?
The Agents in Queue Statistics report shows the following
If you compare the total talk time and ring time there are differences between the two reports. Since the data for both I assume is the call log, why is there a difference between them?
Last edited:
